Hindsight: Project Post Mortem
Now that it’s all said and done, I would have done a few things differently. I recently worked with a great team to present a simulcast day conference event. This conference was a motivational day conference for women and we had an exciting day planned. Overall, this event was a huge success and the women had a great time but there were some missed opportunities and some things that could have been handled better.
We spent a lot of time and energy in the planning phase, ensuring we had all stakeholders involved and that every contributing team member knew their role and responsibility. We had a great technology team in place to ensure all conferencing equipment worked and we made plans for them to be available for any emergencies during the event (box checked). We had lunches planned for delivery with special needs meals available (check). We planned for breaks and had snacks available for the late afternoon break (check). All print materials and conference gift bags were put together and ready to present to the ladies (check). Ushers were in place to guide the ladies and help them find their assigned conference rooms (check). It seemed as though we had planned for everything and we were ready.
What we did not plan for, the overwhelming responses from the participants’ survey cards and how to follow through with needs or requests for services. The survey cards were hand written and this quickly became a nightmare to manage. Someone now needs to read through them all, capture all of the responses in an electronic format for further analysis and easy storage/access. This could have easily been resolved if we had planned an electronic survey to capture these results. The only other issue was conference employee participation in the conference event. Looking back, I would have held a short training on professional behavior expectations. There were times when the workers were “caught up” in the various lessons that they were not making themselves available to serve the participants’ needs. While this was not a major issue, this is something I would address if I had to do this over again.